Evan and Eli took good care of me and made the process of buying my new Tundra go very smoothly. I appreciate how Evan went out of his way to accommodate my requests. I would highly recommend them.

I really had a quick an easy experience. Thank you Nardia my sales person for helping me through the process of getting my new vehicle.

Joe and Eli were awesome! Would highly recommend 🙂

I had a wonderful experience at this dealership with Christopher, Hudson and Robert! Made the experience quick and so easy!!

Buying experience was awful. Ended up hating the vehicle because features were misrepresented and testing on highway was not allowed. Salesperson didn’t go over delivery checklist. I found in my vehicle after I got it home. Found scuffs on the passenger side from the manager who drove this NEW vehicle for his personal use. Service also is subpar. They text you updates but don’t respond to your responses or inquiries. Also they added on unauthorized service to my visit, which extended my visit time by 30 minutes and caused me to have to cancel an appt I set up on my day off. Stay away. For the $, service and communication should be five star. Instead they treat you like you are on a conveyer belt for processing.

11/29/24 I ended up going back to Crabtree Toyota after sorting out the last interaction and buying a 24 Corolla Cross hybrid. Not the color I had originally wanted but I'm happy with it. Great car, excellent milage and I have nothing to say but great things about the service department. I had a warning light come on telling me about a hybrid malfunction. I called the service department, and they got me in right away. Turned out to be a loose negative battery cable. Problem solved. Now for what angered me. And shame on me for not picking up on it last June. I was putting my paperwork away in my file when I came across the window sticker. $33,729.00. Thats when I did the math. $1,000 down, $7,000 trade in on my 2013 Rav4 (Kelly Blue Book value) and $26,960.03. $34,960.03. That's $1231.03 for registration and miscellaneous charges. Ok. No problem. Yet when I hand the salesperson one of the "checks" for $2,500 off a new car that I still get in mail, I expect it to be honored! Especially when I was told it would be taken care of! For some reason I got no break on the price, certainly not the $2,500. After being told that they'll give me a great deal. Ya. Thank you for the great deal.

Chris, Eli, and Robert were just magnificent! Courteous and very efficient at getting all my leasing needs addressed in a timely manner.

Robert Evan and Eli helped with my sale. Thank you

Just stop in to see what kind of trucks this Toyota had available. And I walked out with an awesome truck. These guys made it happen. Evan H told me, “Your leaving with a truck today”. And it came to past. He's an all around hard worker, solid young man who has a bright future ahead of him. Thank you to all the staff at Crabtree Toyota.

We recently purchased a brand-new 2025 Toyota Camry from Crabtree Toyota, and it was an exceptional experience! Chris, our salesperson, was absolutely wonderful. He was incredibly sweet, patient, and knowledgeable, ensuring we felt comfortable throughout the entire process. Chris took the time to walk us through all the features of the Camry and made sure we got exactly what we were looking for without any pressure. His professionalism and kindness really stood out, and we couldn’t be happier with the service. The entire Crabtree Toyota team made the car-buying process smooth and enjoyable. If you’re in the market for a Toyota, I highly recommend visiting Crabtree Toyota and asking for Chris—you won’t be disappointed! We are thrilled with our new Camry and the overall experience. Thank you, Crabtree Toyota! Let me know if you’d like to tweak this further!

Purchased a 2024 Rav4 from Crabtree Toyota and couldn't be happier with the vehicle and the service we received. Nardia Pryce helped us with the sales of the vehicle but Kevin C also helped and Eddie, another one of the sales staff was very friendly. Hudson helped us with the final paperwork for the sale. Part of the sale included an installation of a trailer hitch and wiring to be completed once the parts came in. Very happy with our experience on the service side as well and look forward to working with those folks again.

Chris and Robert were fantastic!!!! Gave us the best deal ever. Very polite and helpful. It was a pleasure buying a car here!!!! Love Toyota!

Came to Toyota Crabtree looking for an amazing deal , And I met this awesome salesmen named Ylli Leti got me an amazing deal on this 2025 Toyota Tundra fully loaded. If you’re looking for a good deal and someone easy to work with go to Ylli! So easy to work with and will hook you up!!

Update from the 11/29/24 post which for some reason I can't seem to find. I really need to work on asking questions first and then making a jerk out of myself later. I was contacted by a representative from Crabtree who went over my complaint and broke down the numbers for me. I may not like it, but I can't dispute them. I certainly wasn't expecting anything, but he offered another year on my warranty which was appreciated even though I'm not sure if I deserve it. I should be getting the paperwork soon according to whomever I spoke with. I got his name somewhere. It was a pleasant surprise which I appreciate, and I have to say that Crabtree does follow up on any issues a customer may have. A lot of places simply pay lip service or just ignore people with problems. I was happy to be proven wrong.

Wonderful service and very competitive pricing! We are very pleased with our purchase!

Eddie Soto is simply the best! I arrived for my appointment with my short list and after a brief conversation Eddie seemed to have read my mind 😅 he said "I'll be back". As soon as I saw him driving up the parking lot, I knew I found the one! My 2025 Rav4 it was love at first sight 😍. Thank you for a stress free experience Eddie and Hudson!

Richie un excelente trabajador. Súper recomendado, me brindó la mejor atención 🥳🥳🥳la mejor compra de mi vida

I had an amazing car-buying experience at this location! EtNick, Steve, and Justin went above and beyond to make the process smooth and enjoyable. Not only did I get the car I wanted, but I also drove it home on my birthday—truly the best birthday gift ever! A huge thank you to these incredible gentlemen for their exceptional service. I highly recommend Crabtree to anyone in the market for a new vehicle. You won’t be disappointed!

Chris, Eli, Justin all did an amazing job. There attention to our needs was on point and I will highly recommend them and Crabtree to all my friends and family. Thank you very much.

Chris Martin made the process of buying smooth and easy

First and foremost I wanna say if you are deciding to come here it’s highly recommended and make sure you ask for Joe he has been 5 stars straight through with the whole process and made it accessible and easy for me to purchase my Corolla. I never had someone who understood exactly what you wanted and didn’t try to give you misinformation he was very honest and mindful and I will come back to purchase my cars especially from him. Everywhere else I went to for the past months wasn’t trying to work with me but Joe show compassion and helped me the best way he could and I appreciate him for always staying on top of things with quick actions Crabtree Toyota you gained a customer for Lofe

My family was considering a RAV 4 Prime for a member of the family in the Army. We had searched several locations and dealers and found the car we were seeking at Crabtree Toyota in Watertown. Our initial contact with B. Anderson offered a great test drive at an appointed time. We were somewhat surprised by a premium being asked for the car. V. Colodetti worked that issue, although it was not simple. J. Devoe handled the final purchase. Yet the back office failed to deliver sales documents as agreed. J. DeVoe provided the documents which we worked hard to bring to the family member whose signature was required. Arrangements were made to take delivery. That evening we expected the car to be in the presentation garage. Upon our arrival, it was not there. J. DeVoe made things happen after several long waiting minutes. Lucas was superb in presenting and reviewing all the feature of the car. J. DeVoe recently called to reveal the dealership had filed for a rebate from the state. Great! A few hundred dollars back. So an up and down ride, with a good ending.

Highly recommend Hudson Godinho, he was very patient and helpful!

Richie the sales person that I worked with was very professional, patience and worked hard with/sales mgr to meet my terms of purchasing the vehicle. The Finance person Eli was very pleasant assisting me through the finance process.

This was a great experience. Eddie was very easy to interact with and easy to do business with. Nice was also friendly and was able to complete all the necessary paperwork with ease. GTREAT EXPERIENCE all the way around

I had a wonderful experience working with Heloise when purchasing my new Toyota Rav4. She was knowledgeable, friendly, and made the process straightforward. Heloise took the time to understand what I was looking for and helped me find the perfect vehicle to fit my needs. She answered all of my questions and provided great insight into the features of the car. What I appreciated most was that she never pressured me, allowing me to make my decision at my own pace. The whole buying process was smooth, and I felt well taken care of every step of the way! If you're in the market for a car, I definitely recommend reaching out to Heloise—she's a great salesperson who genuinely cares about her customers. Thank you, Heloise!

Good sales experience with upfront negotiations and excellent stock of Tacomas. Ask for Eddie Soto, a motivated, hardworking salesman.

I had an awful experience at crabtree Toyota in Watertown and would strongly recommend avoiding this dealership. I went in simply to look at different SUVs and made it clear to the salesperson, Gregory, that I wasn’t ready to buy today. Just looking to try them out so I can make a decision. I didn’t want try a hybrid or new car. Despite this, the first car he had me test drive was a brand-new hybrid, completely disregarding what I had said. The entire experience felt high-pressure, with Gregory constantly pushing me to buy, even though I told him I wasn’t making a purchase that day. He continuously said “you’ll buy a car today” and “give me your debit card, but I won’t charge you” I spent over 3 hours at the dealership going back and forth during which they tried to manipulate the terms to get me to commit. When I explained that I needed more time to save, they suggested longer loan terms and badgered me with questions like, “What numbers do I need to hit to get you to buy today?” They even suggested I take the car home for the weekend, offering to put insurance on it, despite me repeatedly saying no. To make matters worse, Hudson, the financial guy, wouldn’t stop pushing an extended warranty even after I declined multiple times. After I said “listen we aren’t buying today we were just talking number” he stopped me and said “why aren’t you buying today?” And then got his 2 other guys to try and persuade me more. This was an incredibly frustrating and disrespectful experience. It felt like they didn’t care about my time or preferences, just about making a sale. I will never return. I plan to go to a different Toyota dealership. I strongly advise others to avoid this dealership.

Comprei um Corolla 2025 com o vendedor Bruno Godinho, excelente atendimento e recomendo a todos 👏

I’d like to take some time and thank the reception and patience with my family and I here at Crabtree Toyota. A special thanks to our Sales Rep Jady Souza also. Jady was super respectful and took all the time she could to address all of our questions and concerns. She was polite and helpful from the very beginning. I would definitely recommend this dealership any day. Jady is the person to go to, especially if you’re bilingual like we are. We couldn’t be happier with the outcome! Thank you Jady and Crabtree!

We had an amazing experience with our salesman, Evan, who was not only fantastic but also incredibly knowledgeable. Eli truly went the extra mile to assist us with financing and paperwork, ensuring we could hit the road in no time. Their dedication made the process smooth and enjoyable!

I went to crab tree Toyota to just look not expecting to actually purchase a car. After working with Sonny he was able to get us the best possible deal we could have gotten. Sonny worked tirelessly with Nick and Justin in finance to get our deal done. I can honestly say I will go back to the team at Crabtree for any new car I would get. I am totally in love and so happy with my experience.

I had a great experience. Eli the finance manager and my salesperson Nuersret great. Highly recommend.

From the beginning to the end, the entire team at Crabtree Toyota made buying my (new to me) Highlander seamless. Heloise was attentive, friendly, and a genuine pleasure to work with along with Eddy and Nick and everyone else who worked with us. I love my new car and would recommend my family and friends to consider them for their car buying/leasing needs! Thank you!

Overall I had a great experience at this branch. Working with Nardia was pleasant and she was very communicative with me. Initially I had not intended on shopping at this branch, it was a snapshot decision. Had a very negative experience at another branch and I walked away from there unhappy and disgusted. I am very happy to have come to this branch and if I were to give anyone advice, just come here.

Great experience buying a new Toyota through Crabtree, friendly and knowledgeable staff

Alex and Justin made the car process easy and transparent. Both were friendly and helpful. These are things you don’t expect when buying a car from a dealership. Go get your deal done with Alex/Justin and don’t forget to ring the bell when you’re done!

I came into the dealer scared thinking it was going to be awful experience, but Eddie Soto made the experience so great that I left with my vehicle happy! The staff was great including his manager Robert and the business manager Nick. I would strongly recommend Eddie for your purchase needs! His service was the best!

Chris and Vanil helped me out with my brand new 2025 Toyota Sequoia. Highly recommend Crabtree Toyota for your next purchase

Robert and Chris was incredibly helpful in getting me a monthly payment in my price range with my dream car. Typically I dread car dealerships because some will try to scam me but they did not do that. They were very accommodating and listen to what was my price range and what I was looking for in a car. Even during the waiting process they sat and made conversation with me, which I really appreciated. Hudson made the signing process very simple and quick even when we had an issue with me getting insurance and changing my protection plans. He did everything in a timely manner and had me out in 5 mins.

Make you wait for hours to be seen

Had a great experience with Chris, Robert and Eli. Chris was knowledgeable on the product and very friendly. Robert made the transaction easy and Eli completed the process painlessly.

Good service,staff are approachable .Thank you for assisting us well esp to Mr Chris job well done for giving us a very good deal.

Big, big thank you to Heloise! I actually walked in and asked for their “favorite salesperson” and out she came - professional, personable, genuine, and exactly how I wanted to be treated as a customer. Everyone was very pleasant, but Heloise was also the best. She is knowledgeable, efficient, fast, and made me feel valued as a customer and as a person. 🤩

Chris and Nick were great to deal with

Chris and Nick were great! If you’re in the market for a new car, I highly recommend Crabtree Toyota.

The experience went smoothly. Eddie was very knowledgeable and his service was exceptional. His sales manager Robert and business manager Hudson were also a great addition to my purchase experience. I would strongly recommend family and friends to come see Eddie at Crabtree Toyota for your next car!

Supper supper grateful and happy with Toyota and Eddie Soto who help my family have the best Experience and a Highlander 2025 in less than 7 hours we was home with a new car. Eddie is very very easy to reach out to very responsible always looking for the best choice offering us something we would be satisfied and able to take care of every month without an issue. Everybody in that location are very nice the customer services is beyond amazing. We love everything about it. Thank you Eddie Soto you soon need to be a manager there you deserved that position.

I had an amazing experience at Crabtree Toyota Watertown with Eddie Soto as my sales consultant! Eddie made the process of purchasing my Grand Highlander Hybrid smooth and enjoyable. He was knowledgeable, professional, and went above and beyond to ensure all my questions were answered. The team at Crabtree Toyota is fantastic. Eli, the business manager, was great at explaining all the financial details clearly, and Robert, the sales manager, made sure everything went smoothly. If you’re in the market for a car, I highly recommend stopping by and working with Eddie and the team. Thank you for making this such a great experience!” —Wilson

I had an exceptional experience at Crabtree Toyota thanks to Eddie. From the very beginning, Eddie was incredibly kind, professional, and patient. He helped me find the perfect vehicle for my needs and answered all my questions with clarity and detail. His customer service is top-notch, and he truly made the entire buying process smooth and stress-free. I highly recommend Eddie and Crabtree Toyota to anyone looking for an unforgettable car-buying experience. Thank you, Eddie, for your excellent service!

Son el mejor lugar para adquirir un vehículo Toyota en todo el estado, nos ayudaron mucho a mi esposo y a mi a hacer una buena compra 100% recomendado y por favor pregunten por Eddie que seguramente les dará la mejor atención siempre.

Got a great deal and am very satisfied. Bruno, Hudson, Eli, and Ednei were awesome. Highly recommend this dealership, thank you.

Heloise and team were fantastic. Warm professional and knowledgeable. They made the car buying process efficient and enjoyable. They have my business going forward. Andrew Frongello

Eddie Soto and team made for an incredible car buying experience. My wife and I were looking for a larger vehicle to accommodate our growing family. Eddie took his time with us to help narrow down our options to meet our needs. We never felt pressured or rushed. No gimmicks were played. Thanks Eddie and Crabtree Toyota!

Si hubiesen más estrellas las pondría. Totalmente satisfecho con la ayuda que me brindó Eddie en adquirir mi nuevo Toyota corolla, todo muy claro desde el principio con paciencia y sobre todo calidad de hacer un negocio confiable. Recomiendo mucho su atención y en general del Dealer. Estoy muy contento y agradecido con la ayuda brindada y si usted desea una buena atención precio y calidad no dude en buscar a Eddie y a Toyota CrabTree.

I just purchased a 2025 Corolla with Eddie Sotto. Give this man a raise! He is professional and does his job very well. Thank you to the whole team also, they made me feel welcome and it was a smooth experience! 10/10 recommend

Amazing experience with Chris, he made my first leasing experience so easy!

Brad was amazing. There were no high-pressure tactics; just a genuinely kind, patient and knowledgeable interaction with him. He was the difference between moving on to another Toyota dealership (of which there are many) and staying with Crabtree. In fact, the entire team worked well together, and we left with a new car with no buyer’s remorse. As often can happen with a substantial purchase like a car. If you are in the market for a Toyota, go to Crabtree and be sure to ask for Brad. You wont regret it!

This was the best experience I have had with buying a new car. The people (Nardia Pryce, Ednei Lima and Nick Shala ) were terrific. They were very knowledgeable and friendly. They did not push me into a decision let me think about the sale for a few days. I just wanted to thank them for a great experience. One other place I went to tried to force me to buy a car I wanted to get it off the lot.

I have an excellent experience with Christ very attentive and helpful. Robert and Eli both were very helpful and professional in their work

Great experience working with Chris, Robert, and Nick. We got a great deal on a new RAV4 Hybrid and highly recommend the Crabtree team!

I can’t thank Nardia enough. An amazing experience. Very simple, fast, and easy communication. No hiccups, just business and I was out the door with a new Tacoma the next day. Thank you to her and the entire Crabtree staff and sales manager. 10/10.

Chris, Nick, and Robert really hooked me up with my New 2024 Tacoma TRD Sport. Thanks for the smooth purchase experience and great deal.

Chris and Hudson were the best! In and out in under 2 hours! Couldn’t be happier with whole experience!